Veldra Convert

Terms of service

The agreement between you and Veldra Labs.

1. Agreement

These terms form the agreement between you and Veldra Labs, the operator of Veldra Convert, based in Tallinn, Estonia. By creating an account or using the service, you accept these terms. If you do not accept them, please do not use the service. If you use the service on behalf of an organisation, you confirm that you are authorised to bind that organisation to these terms.

2. The service

Veldra Convert is an online file-conversion service. You upload a file, we convert it into the format you have chosen, and you download the result. Conversion is automatic and we do not review your files by hand. Conversion fidelity can vary: for documents with complex layouts, unusual fonts or embedded media, the converted file may differ from the original in appearance or structure. We describe supported formats and current limits on the site, and we may change them from time to time.

3. Accounts and plans

You may use the service on one of the following plans:

  • Free. Files up to 50 MB, and up to 10 conversions per day.
  • Pro ($6 per month). Files up to 1 GB, unlimited conversions, batches of up to 20 files at a time, OCR for scanned documents, and a place in the priority queue.
  • Team ($19 per month). Everything in Pro, for up to 5 seats, with a shared workspace, files up to 2 GB, and billing by invoice.

You are responsible for keeping your account credentials confidential and for all activity under your account. Seats on the Team plan are for the named members of your team and may not be shared between individuals.

4. Payment and cancellation

Paid plans are billed monthly in advance. We charge the fee at the start of each billing period, and your plan remains active until the end of the period you have paid for.

You may cancel at any time from your account settings. When you cancel, your access continues to the end of the current paid period and does not renew. If you request a refund within 14 days of your first payment, we will return the fee to your original payment method.

5. Your content

Your files remain yours. You keep all rights to any content you upload, and nothing in these terms transfers ownership to us.

To operate the service, we need a limited licence from you: permission to store, reproduce and process your files for the sole purpose of performing the conversion you requested. We may not otherwise use, publish or share your content. Your files and the converted results are deleted automatically two hours after conversion, so you should download your results promptly. If your subscription ends, download anything you need from a shared workspace before the end of the paid period.

6. Acceptable use

You agree not to use the service to:

  • upload or distribute malware or other harmful code;
  • process content you do not own or do not have the right to process, including content that infringes copyright or other rights;
  • access the service through automated scraping, bots or similar tools outside the interfaces we provide;
  • attempt to bypass file-size, daily, batch or seat limits, including by creating multiple accounts.

We may suspend or restrict accounts where we reasonably believe these rules have been broken.

7. Availability

We aim to keep the service available and reliable, but we do not guarantee uninterrupted access. Planned maintenance, technical faults and factors beyond our control may interrupt the service. Where practicable, we will announce significant maintenance in advance.

8. Disclaimers

The service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim warranties that are not stated in these terms, including any implied warranty of merchantability or fitness for a particular purpose. We do not warrant that every conversion will be exact; as set out in section 2, fidelity may vary for complex layouts. Nothing in these terms limits rights you have under mandatory consumer law.

9. Limitation of liability

To the fullest extent permitted by law, Veldra Labs is not liable for indirect, incidental or consequential loss, including lost profits, lost data or business interruption arising from your use of the service. Our total liability arising out of or relating to the service is limited to the fees you paid us in the 12 months before the event giving rise to the claim. Nothing in this section limits liability that cannot lawfully be limited.

10. Termination

You may stop using the service and cancel your plan at any time, as described in section 4. We may suspend or terminate your account if you seriously or repeatedly breach these terms, or where required by law. Where we terminate for a breach, you will not be entitled to a refund of fees for the current period. Sections that should survive termination by their nature, including sections 5, 8, 9 and 11, will do so.

11. Governing law

These terms are governed by the laws of the Republic of Estonia. Any dispute arising from them is subject to the exclusive jurisdiction of the courts of Harju County (Harju Maakohus), without prejudice to mandatory consumer protections in your country of residence.

12. Changes

We may update these terms as the service evolves. If a change materially reduces your rights, we will give you reasonable notice by email or through the service before it takes effect. Continuing to use the service after a change takes effect means you accept the updated terms. If you do not accept a change, you may cancel your plan before it applies.

13. Contact

If you have questions about these terms, or wish to request a refund, write to us at hello@nl0.n1kromant.ru. We aim to reply within a few working days.